Privacy Policy

Effective Date: 11/11/2026

Welcome to SJ Collectibles (SJ Cards), your trusted destination for Pokémon Trading Card Game (TCG) enthusiasts. This Privacy Policy outlines how SJ Collectibles ("we", "us", "our") collects, uses, discloses, and protects your information when you visit our website or store, interact with us, use our PSA grading service, or make purchases.

1. Information We Collect

  • Personal Information: When you create an account, place an order, drop off cards for grading, or communicate with us, we may collect your name, email address, mailing address, phone number, and other contact details.

  • Payment Information: To process your orders, we collect payment details such as credit card information or other payment methods.

  • Order Details: We gather information about your purchases and grading orders, including the products you buy, the cards you submit, photos of your cards taken at drop-off, order history, and preferences.

  • Website Usage Data: We automatically collect information about your interactions with our website, including your IP address, browser type, referring/exit pages, and operating system.

  • Communication Preferences: We collect information about your preferences for receiving communications from us, such as whether you agreed to receive text message updates or marketing emails.

2. How We Use Your Information

  • Order Processing and Fulfillment: To process and fulfill your orders and grading submissions, communicate with you about them, and provide customer support.

  • Payment Processing: To process payments and prevent fraudulent transactions.

  • Customer Service: To respond to your inquiries, requests, and comments.

  • Marketing and Promotions: To send you information about our products, services, and promotions where you have agreed and where permitted by law. We do not send marketing by text message unless you have separately agreed to receive marketing texts.

  • Website Improvement: To analyze trends and improve our website's performance, functionality, and content.

  • Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

3. Sharing Your Information

We do not sell your personal information to third parties. However, we may share your information in the following circumstances:

  • Service Providers: We may share your information with trusted third-party service providers who help us run our business and serve you (e.g., shipping companies, payment processors, the grading company your cards are sent to, and our text message provider). These providers may use your information only to provide services to us.

  • Legal Compliance and Protection: We may disclose your information when required by law, court order, or other legal processes, or if we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Text Message (SMS) Communications

If you agree to receive text messages from SJ Cards (for example, when you drop off cards for PSA grading in our store), we use your mobile number to send you updates about your order: when we receive it, when it ships to and arrives at PSA, when grades are ready, when it ships back, when it is ready for pickup, any charges added by PSA, any balance due, and replies to your questions. These are not marketing messages.

  • Message frequency varies by order (usually about 5–10 messages per order). Message and data rates may apply.

  • Reply STOP to any message to opt out; you will receive one message confirming you are unsubscribed. Reply HELP for help, or contact us at Admin@SJCollectible.com or 346-763-0709.

  • Agreeing to receive texts is not a condition of any purchase or service.

  • Carriers are not liable for delayed or undelivered messages.

  • We keep a record of when you agreed to receive texts and of the messages we send, so we can honor your choices.

See our SMS Terms & Conditions for full details.

5. Your Rights and Choices

  • Access and Correction: You can access and update your personal information by logging into your account or contacting us directly.

  • Deletion: You can request that we delete your personal information, subject to certain exceptions under applicable law.

  • Marketing Preferences: You can opt out of marketing communications at any time by following the instructions in the communication or contacting us.

  • Text Messages: You can stop text messages at any time by replying STOP.

6. Security Measures

We take reasonable measures to protect your personal information from unauthorized access, use, alteration, or disclosure, including encryption and access controls. No method of transmission over the Internet or electronic storage is completely secure, so we cannot guarantee absolute security.

7. Cookies and Similar Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website usage, and personalize content and advertising. You can manage cookie preferences through your browser settings.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will post any changes on this page and update the effective date.

9. Contact Us

SJ Collectibles
Email: Admin@SJCollectible.com
Phone: 346-763-0709